FAQ

List of questions

Other questions

How do I place a settlement order at HDS?

Method 1: Please visit the HDS office to place the settlement order.
Method 2: Please contact the Account Management Advisor for assistance.

Method 1: Please visit the HDS office to place the settlement order.
Method 2: Please contact the Account Management Advisor for assistance.

You can open an additional account at HDS without having to close your account at the old securities company.

To open a securities account at HDS, you only need an ID card/CCCD, a phone with a camera, and choose one of the following online opening methods:
1. Open an eKYC integrated securities account on the HDBank Mobile app.
2. Register online through the website https://openaccount.hdbs.vn/ZAccount/OpenAccount and download HDS Trade to perform eKYC to activate the account.
3. Open a securities account through the HDS Trade app on the App Store or CH Play.

Account opening conditions: Individuals must be 18 years of age or older and have full legal capacity according to Vietnamese law.
Regulations for account opening documents at the counter: Valid ID/CCCD, original/certified copy (not older than 06 months).
Alternatively, domestic individual customers can use the original CCCD/ID card to open an account online (eKYC).

Account opening conditions: Vietnamese organizations must be established and operate legally according to Vietnamese law.
Document regulations:
1. Business registration certificate/Establishment permit: Certified copy (not older than 6 months).
 
2. ID/CCCD/Passport of the legal representative/Authorized person (if any): Valid, original/certified copy (not older than 06 months).
 
3. Power of attorney (if any): Certified copy with organization’s seal.
 
4. Decision on name change/split/merger (if any).
 
5. Certificate of seal registration or seal notification if there is no certificate (if any).
 
6. If the account opening documents are not signed directly at HDS, the document transfer staff needs to present the organization’s introduction letter and the original ID/CCCD.

Vietnamese individual customers can only use ID/CCCD to open an account; passports cannot be used to open an account.
A valid passport is only applicable to foreign investor customers.

Currently, HDS does not provide derivative securities trading services.

To change the Securities Advisor (TVCK) managing your account, please follow these steps:
 
Step 1: The customer writes an email to change the account manager with the following content:
 
“Dear P.DVKH.
 
My name is …..(Customer’s full name) account number …… change my account manager to TVCK with ID …. (Customer writes the TVCK ID to be transferred) and TVCK’s Full Name.
 
Please assist.
 
Regards!”
 
Step 2: The customer sends an email requesting to change the account manager to the HDS Customer Service email address: Motaikhoan@hdbs.vn
 
Step 3: P.DVKH receives the email and responds to the customer
To change the Securities Advisor (TVCK) managing your account, please follow these steps:
 
Step 1: The customer writes an email to change the account manager with the following content:
 
“Dear P.DVKH.
 
My name is …..(Customer’s full name) account number …… change my account manager to TVCK with ID …. (Customer writes the TVCK ID to be transferred) and TVCK’s Full Name.
 
Please assist.
 
Regards!”
 
Step 2: The customer sends an email requesting to change the account manager to the HDS Customer Service email address: Motaikhoan@hdbs.vn
 
Step 3: P.DVKH receives the email and responds to the customer

The procedure to close a securities account at HDS requires you to bring your ID or CCCD and visit the HDS headquarters or branch to carry out the account closure. In case the ID or CCCD has been newly issued, the investor needs to prepare documents verifying the change of ID/CCCD information from the police department.

If you hold shareholder books/securities ownership certificates of a public company, you need to deposit them into an account opened at a Securities Company before trading. Please follow these instructions for custody:
Step 1: Open an account if you do not already have a trading account at HDS
Step 2: Visit the HDS branch/headquarters, bring your original valid ID/CCCD and valid shareholder book/securities ownership certificate
Step 3: HDS will receive and check the documents
+ If the information matches the information registered by the issuing organization with VSDC, HDS will confirm it on the securities receipt
+ If the information does not match the ID/CCCD issue date, you need to update the information at VSDC or TCPH (depending on the case) before depositing the securities
Step 4: After HDS completes the custody process and VSDC approves, the deposited securities will be credited to your account at HDS.
The time to complete the custody procedure is usually from 02 – 03 working days from the date HDS receives the complete and valid documents (excluding the time to adjust information – if any).

Online registration:
+ You can perform this on the HDS Trade App/Web
+ Register with the account managing broker

During the period allowed for transferring subscription rights, you can transfer according to the following instructions:
Step 1: Find a buyer/seller and agree on the price and payment method.
Step 2: The transferor and the transferee should visit the HDS branch/headquarters to carry out the transfer, bringing their original valid ID/CCCD

If you pledge assets in your securities account opened at HDS for pledge at credit institutions, upon request from the credit institution, HDS will confirm the securities pledge at HDS and simultaneously process the pledge of the customer’s securities at VSDC. After HDS confirms the pledge, the pledged securities will not be allowed to trade until there is a release document from the credit institution and confirmation from VSDC.
 
Please contact HDS directly for advice on this service

The documentation for transferring ownership due to gifts, donations, or transfers of securities includes:
+ Request for transfer of securities ownership from the donor/giver with their identification information (valid copy or copy with HDS’s seal)
+ Gift, donation, or transfer contract with notarization
+ Documents proving income tax payment for the gifted, donated, or transferred securities (if the recipient is an individual) as per personal income tax regulations
+ Tax declaration/notification with tax authority confirmation and proof of payment to the state budget (if the recipient is an individual)
+ Documents proving that information disclosure requirements have been met for parties required to disclose information when transferring securities according to securities law
+ Other related documents (if any)
Please refer to the current regulations for required documents. Contact us for specific advice before coming to HDS for document submission.

Please open an account at HDS (if not already) and process the securities transfer to HDS at your current securities company.

Please bring your ID/CCCD to the branch/headquarters to sign the required transfer documents or contact the account managing broker.

To trade on margin, you need to:
– Visit HDS office to sign the Margin Trading Account Agreement
– Place trades on the margin account as with a normal account (with margin ratios per stock and as per HDS’s regulations at the time)

You can use the advance sale proceeds service after the sale order is matched. There are 2 ways to advance sale proceeds:
– Automated advance sale proceeds service (for customers registered for automated advance): Sale proceeds will be added to the purchasing power, the advance order will be activated only when the customer uses this amount for securities trading.
– Customers not registered for automated advance: Log into the securities account (via the website or HDS Trade app) to request an advance.
Note:
– Customers can advance a portion or all of the sale proceeds when the order is matched and/or the sale proceeds are pending.
– Advance fee = advanced amount * daily advance interest rate * number of days advanced; (Advance fee rate is set periodically, with a minimum fee of 30,000 VND).

Please deposit/transfer money to HDS’s account at the following banks:
– HDBank
Beneficiary: HD Securities Joint Stock Company
Account number: 168704070000297
At: HDBank – Nguyen Dinh Chieu Branch
Content: **HDS 046Cxxxxxx Account Holder’s Name DEPOSIT**
– Vietcombank
Beneficiary: HD Securities Joint Stock Company
Account number: 0371003704388
At: Vietcombank – Tan Dinh Branch
Content: **HDS 046Cxxxxxx Account Holder’s Name DEPOSIT**
– BIDV
Beneficiary: HD Securities Joint Stock Company
Account number: 1190103037
At: BIDV – Nam Ky Khoi Nghia Branch
Content: **HDS 046Cxxxxxx Account Holder’s Name DEPOSIT**